This section details the steps for setting up your Autopay Online Plus account and start using the solution.

Multi-Factor Authentication (MFA) is a security feature that requires more than one piece of evidence to
authenticate you, decreasing the likelihood of your account being compromised. It provides a one-time code when logging into and making payments in Autopay Online Plus, alongside your username and password.

Your administrator will have set you up to create your account using either the mobile app or hardware key fob MFA. If you are unsure which one, check with your administrator. See the sections Mobile app MFA and Hardware key fob MFA below.

Mobile app MFA

Your MFA mobile app provides a one-time code when logging into and making payments in Autopay Online Plus, alongside your username and password.

You will first need to download the Bottomline PTX Auth app on your phone.

Installing the mobile app

On your mobile device navigate to the Google Play Store (If using an android phone) or iOS Store (if using an Apple iPhone).
Search the store for PTX Bottomline.
The app should come up in your list as Bottomline PTX Auth.
The logo will appear as follows:

Select the app and click to install.
Once installed you can open the app by clicking open or by navigating through your phone menu.

Registering your mobile app

Once you’ve installed the app you’ll need to activate your user account and register your MFA mobile app. Your administrator will have set you up with a new account. This process will automatically generate and send an activation email to your email address.
Open the activation email and click Complete your setup. If you’re having trouble clicking this button, you can copy and paste the URL in the body of the email directly into your web browser. Enter your email address, a pre-populated temporary password is used to access the system where you’ll continue to set up your account details.

You’ll be navigated to the activation screen to set up your password (see Passwords below for password policy) and security questions. You’ll also need to link your mobile app to your account. This can be done by scanning a QR code or manually entering a code displayed on the right hand side of the screen.

On your mobile device, open up the app and choose from either Scan QR code or Manual setup, see the sections below.

Scan QR code

Most smartphones will scan a QR Code without the need for any additional apps. However if one is not installed on your mobile device, you’ll be prompted to install one. Alternatively, you can use the manual set up option detailed below.

Click Scan QR Code (Install app if prompted). Depending on the mobile device, you might be prompted to approve the application using the camera. Tap to approve.
When prompted, point your mobile camera at the QR Code in the system. The QR Code reader should automatically read the QR Code, and display a 6 digit Verification code.
Enter the 6-digit code that appears on your app into the relevant field in the Autopay Online Plus system and click Verify.
Click Save changes from the lower section of the screen.

Manual setup

If you weren’t able to scan the QR code, you can click Manual setup on the mobile device.
Once you’ve clicked Can’t scan your barcode? a Secret key (containing letters and numbers) will show in the Autopay Online Plus system. You’ll need to enter this key into the Secret key field in the mobile app.
On the mobile App, enter the email address that your Autopay Online Plus setup email was sent to.
Enter secret key on the mobile app, found under Can’t scan your barcode? into the Secret key field.
Click Link account.
Enter the 6-digit code that appears on your mobile app into the Autopay Online Plus system and click Verify.
Click Save changes from the lower section of the screen.

Now that your activation is complete, every time you log into the system you’ll first be prompted to enter your email address and password. You’ll then be asked to enter a verification code.

When making payments you’ll be asked to enter a verification code. Launch your MFA mobile app to generate this code.

Hardware key fob MFA

Your MFA key fob provides a one-time code when logging into and making payments in Autopay Online Plus, alongside your username and password.

Note

You will need your MFA key fob handy to complete these steps.

You’ll first need to activate your user account and register your MFA key fob. Your administrator will have set you up with a new account. This process will automatically generate and send an activation email to your email address. You’ll also receive a MFA key fob in the post or from your administrator.
Open the activation email and click Set up my account. If you’re having trouble clicking this button, you can copy and paste the URL in the body of the email directly into your web browser. Enter your email address, a pre-populated temporary password is used to access the system where you’ll continue to set up your account details.
Your browser will open and you’ll be taken to the user activation screen. You’ll need to enter a password (see Passwords below for password policy) and security question answers. Then click on Save changes.

You’ll be directed to the login screen. Enter your credentials and log in. You’ll then be asked to activate your MFA key fob.

In the serial number field, enter the 13 digit serial code that is on the back of the MFA key fob.
Then press the button on the front of the key fob to generate a six digit code.
Enter that code onto the screen under Verification code.
Click Activate.

Every time you log into the system you’ll first be prompted to enter your email address and password. You’ll then be asked to enter a verification code.

When making payments you’ll be asked to enter a verification code. Use your MFA key fob to generate this code.