Passwords

This page contains instructions for a user to reset their own password, and also contains details about Autopay Online Plus's password policy.

Reset password

Note

For instructions on how an administrator can reset a user's password, see Reset a user's password.

1. If you have forgotten your password, press the Forgotten your password link on the login screen.

2. Enter your email address and select Continue. This will send an email to you so you can reset your password.

Note

This email must be actioned within 10 minutes from the time the email was sent.

3. Click Choose a new password from the email.

4. You will be taken to a screen prompting you for your email address and an MFA code.
   The MFA code is either a code from your mobile app or from your key fob, depending on which method of verification you are using.

5. You will be prompted to answer 2 of your 3 security questions. If you have forgotten these, your
   administrator will need to issue a password reset, see Reset a user's password.

6. You will be taken to a screen to set your new password.
   • You will have to re-enter your security questions, however you can select the same questions and answers as you have already set up.
   • Click Save changes and you can now log in with your new password.

If you have any problems, contact your administrator who can issue full password reset, see Reset a user's password.

Policy

Autopay Online Plus has a defined set of rules to encourage users to employ strong passwords.

A valid password:

• has a minimum length of 8
• is not the same as the last 10 previous passwords
• contains at least one uppercase character
• contains at least one lowercase character
• contains at least one digit
• is not the username
• will expire after 60 days

Security

• For maximum security, a password is hashed 27500 times before storing it in the database using the SHA-256 hashing algorithm.